Terms and Conditions

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  Last Updated: 25th of April 2025

By engaging with YOURBEDTIMEBUDDY LTD’s services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Services Offered

YOURBEDTIMEBUDDY LTD provides sleep consultancy services for infants and toddlers. These may include personalized sleep plans, one-to-one consultations, workshops, and follow-up support. These services are designed to offer guidance and support to parents and carers and are not a substitute for professional medical advice. 

2. Booking and Payment

• Full payment is required at the time of booking to confirm your appointment.
• Appointments are not confirmed until payment has been received in full.
• All payments are subject to a 14-day money-back guarantee, commencing from the date of the initial consultation, should you be dissatisfied with the service provided.

3. Cancellations and Rescheduling

• Consultations:
  • Cancellations made more than 24 hours in advance may be rescheduled or refunded in full.
  • Cancellations made within 24 hours of the appointment enquire a 50% fee that is not refundable. 
  • If  you or your child are unwell, please contact us as soon as possible; we will do our best to reschedule at no additional cost.
• Provider Cancellations:
  • In the rare event that YOURBEDTIMEBUDDY LTD must cancel an appointment, you will be offered a full refund or the opportunity to reschedule.

    

4. Sleep Plans and Follow-Up Support

• It is the client's responsibility to fill in the sleep questionnaire and sleep diary in full with as much information as possible (if this is included in the purchased package).
• It is the client’s responsibility to send the sleep diary minimum 48 hours prior to the sleep consultation. 
• A personalized sleep plan will be sent to you via email within 48 hours of your initial consultation (if this is included in the purchased package).
• Support (via email or messaging) is included for the duration specified at booking and must be used within that time period.
• Additional support beyond the agreed timeframe may be available for an additional fee.

5. Communication

• Support hours are mentioned in the available sleep consulting packages. 
• We aim to respond to all communications within 24 hours.

6. Results Disclaimer

While every effort is made to help improve your child’s sleep, we cannot guarantee specific results. Each child and family is unique, and outcomes depend on the consistent application of the strategies provided.

7. Privacy Policy

We are committed to safeguarding your privacy. Any personal information shared will be treated as confidential and will not be shared with third parties without your consent. You may opt out of communications at any time.

8. Intellectual Property

All content provided, including sleep plans and written materials, is the property of YOURBEDTIMEBUDDY LTD. These materials are for your personal use only and must not be copied, shared, or distributed without permission.

9. Limitation of Liability

YOURBEDTIMEBUDDY LTD shall not be liable for any injury, loss, or damage arising from the use of our services. Clients are responsible for implementing the advice provided and for seeking medical attention where appropriate.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. 

By proceeding with our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.